Support
Questions reach someone who can read a chromatogram
Technical questions are answered against the actual release data for your lot, not from a generic specification sheet. Support runs monday to friday, 9:00–17:00 central.
Ticket portal
Open a tracked ticket from your account dashboard. Best for anything order-specific: the thread keeps the lot numbers and shipment records together.
Live chat
Quick pre-order questions, stock checks and shipping estimates. Available during support hours from any page.
Write directly to support@avynresearch.com. Include your order number or the lot code from the vial label if the question is specific to material you already have.
Account dashboard
Order history, tracking, invoices and the certificates attached to every lot you have received, in one place.
Write to us
Send a message
Include an order number or lot code where relevant. It is the fastest route to a useful answer.
Institutional purchasing
Purchase orders, net terms and scheduled repeat shipments are available to approved accounts. Start on the wholesale page rather than through general support.
Frequently asked
Fourteen answers, in full
Grouped by topic. If none of these covers it, the form is on the left.
It means the material is manufactured, tested and labelled as an input reagent for laboratory work — nothing else. AVYN compounds are not drugs, supplements, foods or cosmetics, they are not manufactured under pharmaceutical GMP, and they carry no approval for use in or on humans or animals. The certificate documents identity, purity, net content and endotoxin because those are the variables that affect an experiment. Purchasing confirms you are a qualified researcher acquiring material for that purpose.
A peptide is a chain of amino acids joined by peptide bonds, shorter than a full protein — typically two to fifty residues. Research peptides are synthesised chemically, usually by solid-phase synthesis on a resin support, then cleaved, purified by preparative reverse-phase chromatography and freeze-dried into a vial. What separates one supplier from another is not the synthesis, which is broadly standardised, but whether the finished material is independently verified and whether the verification is published against the lot you actually receive.
Read the lot number printed on the vial label — it follows the pattern AVN-XXX-YYMM — and enter it in the Batch Verify field on the COA Library page. That resolves directly to the certificate for that specific lot, showing purity, net content, endotoxin, appearance, identity confirmation and the number of vials pulled for the conformity panel. Certificates stay published indefinitely, including for lots that have sold out, so historical data remains citable.
Three independent US laboratories: Meridian Analytical Group in Illinois, Calder Bioanalytics in North Carolina, and Northpoint Assay Labs in Oregon. Which lab released a given lot is stated on that lot's certificate. AVYN does not release material on internal data alone. Where a compound needs a technique outside the standard panel — ICP-MS copper stoichiometry for GHK-Cu, GC-FID for the diluent, content uniformity for capsules — the certificate names the method used.
Because that is what the assay returned. Purity achievable by synthesis falls as chain length and structural complexity rise: a three-residue bioregulator routinely clears 99.3%, while a thirty-nine residue triple agonist with a conjugated fatty diacid does not, and no honest supplier claims otherwise. AVYN publishes the measured figure and the impurity profile rather than rounding toward a marketing number. A catalogue where every compound reports the same purity is a catalogue reporting a target, not a result.
Orders placed before 2pm Central on a business day leave our US facility the same day; anything later ships the next business day. Domestic transit is typically two to four business days on standard service. You will receive tracking as soon as the label is created. Free shipping applies to US orders over $200; below that a flat $12 rate applies at checkout.
Yes, to eighteen countries at present. International orders ship on a tracked service with customs documentation describing the contents as laboratory research chemicals, which is what they are. The buyer is the importer of record and is responsible for confirming that the compound may lawfully be imported into their jurisdiction, and for any duties or import charges assessed. We cannot advise on the import rules of another country and we do not mislabel shipments to ease clearance.
Card payments through our processor, ACH bank transfer for US institutional accounts, and purchase orders for established institutional customers with approved terms. Card details are handled entirely by the payment processor — AVYN never receives or stores a card number. For a purchase order arrangement, contact support with your institution details before placing the first order.
Unopened, sealed items in their original packaging can be returned within 30 days of delivery for a refund of the item price. Once a vial's seal is broken the material cannot be verified as uncontaminated and is not returnable, which is standard practice for research chemicals. If a shipment arrives damaged, or a lot fails an independent assay under the terms of the Purity Guarantee, that is handled as a replacement or refund and is not subject to the sealed-item rule.
Most lyophilized peptides go straight to a −20 °C freezer, desiccated, in the sealed vial. Exceptions are listed on each product page and in the Storage & Stability reference: the small molecules and the two-residue bioregulator are stable at 2–8 °C, and the diluents and empty vials are room-temperature items. Reconstituted solutions belong at 2–8 °C, with a working window that varies from seven to thirty days depending on the compound — always the shortest component in a blend.
Usually, yes. A 5 mg fill of a low-density lyophilized peptide occupies very little volume and can look like a thin film or a few grains rather than a visible cake, and material can shift onto the stopper in transit. This is why net content is measured gravimetrically and published — the certificate for your lot states actual fill against label claim as a percentage. Tap the vial down before reconstituting. If the certificate figure is in range, the fill is correct regardless of how it looks.
The laboratory diluent — sterile water with 0.9% benzyl alcohol — is the default for most lyophilized material and permits repeated puncture of the same vial over 28 days. Use the 0.6% acetic acid solution only for compounds that dissolve poorly in neutral water; it is explicitly the wrong choice for the GLP-class analogs, which gel at acidic pH. Each product page states its diluent under Shipping & Storage, and the concentration calculator will work out per-millilitre and per-graduation figures for any fill and volume.
Each product page lists AVYN's price for the selected strength alongside other US vendors carrying a matching strength, sorted lowest first, with stock status and the date each listing was last checked. Prices are aggregated from publicly posted vendor pages, may exclude shipping, and can be out of date by the time you read them — verify on the vendor's own site before drawing conclusions. AVYN is not affiliated with any listed vendor and does not endorse them. We are not lowest on every line and do not claim to be.
Yes. Quantity tiers apply automatically in the cart — 5% off at two units, 10% at three, 25% at ten of the same item. Beyond that, institutional and reseller pricing is arranged directly: submit an inquiry through the Wholesale page with your volume expectations and the compounds you need, and support will respond with terms. Standing purchase orders and scheduled repeat shipments are both available to approved accounts.
Research use only
For laboratory research use only. Not for human or veterinary use. Not a drug, supplement, food, or cosmetic. Product descriptions summarise published laboratory literature and are not a recommendation for any use in humans or animals.